NR
Noluthando R

1 reviews | Active since Jul 2015

26 May 2017, 15:20

*******!! I Want My R300 Airtime Back!!

<p>I seriously can't wait for my contract to end with you guys in July 2017 so I can move to a different network provider!</p> <p>I am sick of you guys always just taking my airtime whenever I've run out of Data! On Friday 19 May 2017 I bought airtime worth R300 and got free 700MB, so I figured I'd use that until it runs out and then convert my airtime into Data later, only to later that same day find you guys chowed my R300 worth airtime and I did not make any calls that day!!</p> <p>I then called your *********** low paid call centre agents on Tuesday 23 May 2017 and spoke to Lebogang Moloi who couldn't even give me a straight answer as to WHY YOU GUYS JUST TAKE AIRTIME WHEN DATA IS NO MORE???? She instead told me the same old "I will escalate your query and you should get a call in 24-48hrs" Well it's been MORE THAN 36hrs now and you guys still haven't called or refunded my R300 airtime!!</p> <p>I WANT MY R300 AIRTIME BACK!! Ref No: ********** 020... GIVE ME BACK MY AIRTIME!!!!</p>

0
Replies (2)
Cell C
Cell C's reply26 May 2017, 15:25
Official

Hi Noluthando

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply29 May 2017, 09:14
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN