1 reviews | Active since Aug 2016
******* ...GET A CONTRACT TO GET ******.
<p> </p> <p>Morning, I got an IPhone 6 with CellC in January and they advised me to take CSURANCE which is the CellC insurance, on the 24th of May I cancelled the CSURANCE and they send me prove of cancellation. 25th of May, June, July I am continually Debited for the CSURANCE, when I call CellC they keep telling me "THERE IS NOTHING WE CAN DO MAAM , YOU NEED TO CALL CSURANCE" while all in asking is for them to remove it. When I saw my statement included Csurance again this in July I decided to call head office and ask them to sort the issue out after a week they consultant got back to me and yet again told me to call Csurance.</p> <p>When I called Csurance they reaffirmed that yes it was cancelled and an email was sent to CELLC and they refunded me for one June </p> <p> </p> <p>I reversed last month’s debit and hoped I can pay it at the shop, but they could not verify how much I should pay when I got there as the statement was combined,</p> <p>After Csurance send me my refund I thought my nigh mare was over till this morning when my statement includes both July and August Csurance. I really don’t know what more to do I call both all they time and this is not getting fix, even my colleagues now ask what time this week will be calling CELL C , PLEASE ASSIST.</p> <p> </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | DA
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | DA
Finally got assisted and all is well
THANK YOU
Finally got assisted and all is well
THANK YOU
Thank you for providing us with feedback, we are glad that you have been assisted.
Have a lovely day further.
Regards
Cell C | PN
Thank you for providing us with feedback, we are glad that you have been assisted.
Have a lovely day further.
Regards
Cell C | PN
wow so on the 27 of October 2016 this is 2days after i said thank you to the cell c team for solving my issue i am told C-surance was re-activated on my account this was without my knowledge
i really can not believe this, who is running this fruadulant department please help me get this thing of my account permanently please
wow so on the 27 of October 2016 this is 2days after i said thank you to the cell c team for solving my issue i am told C-surance was re-activated on my account this was without my knowledge
i really can not believe this, who is running this fruadulant department please help me get this thing of my account permanently please
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
hi i think i missed your call please contact me on ********** 556 or ********** 111
hi i think i missed your call please contact me on ********** 556 or ********** 111
Patrick has been in contact with you to assist with this matter.
Regards
Cell C | PN
Patrick has been in contact with you to assist with this matter.
Regards
Cell C | PN
