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<p>Having upgraded a contract at Cell C Bluff Towers Durban on Wednesday 02/08/2017 and recieved a Samsung J5 Prime.</p> <p>It worked perfectly for 2 days and then proceeded to act faulty. The screen selects apps on its own or 1 part of the screen is repeatedly selected, all while noone touches the phone. Sometimes this makes it impossible to use the phone to do anything and it is ANNOYING because this is a brand new phone.</p> <p>Contacting the store, they told me that I need to hand in my phone and it will be sent for assessment.</p> <p>This will take a minimum of 7 working days and no maximum time given.</p> <p>I am not prepared to wait 1 day as I have expected a new phone which is what Cell C is taking money for every month but they make me feel like they are doing me a favour.</p> <p>I need a new Phone or cancel my contract and I am prepared to give another network a chance and my business.</p> <p>This incident will not be forgotten and the response is required urgently!</p>