GG
Gavin G

1 reviews | Active since Jun 2013

09 Nov 2022, 17:58

They will not pay out your Credit when you terminate your services.

Disgusting Company - over several months I have been trying to get my credit balance paid out to me, after my fibre service terminated - and they wont pay me my money. Yes, they can see the credit balance, as I inadvertently overpaid them each month while I was with them ...But, NO ! they will not pay me what is legally owed to me. Disgusted to say the least, and this is after several months of trying and numerous phone calls and promises of escalations. Never use CELL C - they are *******.

0
Replies (22)
Cell C
Cell C's reply09 Nov 2022, 18:54
Official
Hi Gavin Grobler

Thank you for contacting Cell C. 

We have received your query for the billing query that you raised. 

Our team will be in touch. 

Regards
^MP
GG
Gavin G's update11 Nov 2022, 10:25
Reviewer Update
Hi, I haven't received any call from Cell C yet. You still have a credit balance for me so it's looking doubtful that you will actually address this.
GG
Gavin G's update15 Nov 2022, 12:30
Reviewer Update
HI - Still no call from Cell C , not a single calll...from anyone ....- today is the 15th. I am actually on teh line with Cell C as I type this - they wont do anything - that I know...and it has been another another 3 calls since this I posted this and still they wont refund me. Wow, no words, seriously, no words. I have a credit balance ... why wont they pay me ?
GG
Gavin G's update15 Nov 2022, 14:22
Reviewer Update
Still no phone call from Cell C ..no surprises there at all. Great service cell C..false promises make you look poor ...very.
GG
Gavin G's update15 Nov 2022, 15:03
Reviewer Update
Still no phone call and still you have my credit balance that you refuse to refund me - *******! Lawyers are are the only thing you will understand so we now go that route and also off to facebook for further exposure of your ******* practises and shocking service
Cell C
Cell C's reply18 Nov 2022, 18:40
Official
Good day Gavin,

As per our records, our Team is attending to your query and you will be contacted as soon as possible. 

We do apologize for the delay thus far.

Regards,
^TN
GG
Gavin G's update29 Nov 2022, 08:42
Reviewer Update
Still no money paid back to me !!! This is going on for a few months now and yes I have waited 10 days since my last call as you suggested, to allow you time to approve my credit payback internally and I have spoken to your call center again today (all at my cost and my time ) - Cell C answer to me....... not surprisingly at all ........ " This is not approved" ...*******. My money - Legally owed to me. And they agree it is a credit balance but CELL C WON'T PAY ME WHAT IS LEGALLY DUE TO ME - lol. ********* you are with not one promise kept. Disgusting company cell c - never ever do business with them that's my advice and warning..
GG
Gavin G's update29 Nov 2022, 08:43
Reviewer Update
I know - someone will respond here with false promises ... and ...nothing will happen .. L O L .
GG
Gavin G's update30 Nov 2022, 08:37
Reviewer Update
so its another day later - no call from cell c and no refund of my money - CELL C - DON'T ever engage with them if you have an ounce of brains - they don't keep to their word and will keep your money if you over pay your account !!! Horrible horrible company to deal with.
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Gavin G's update30 Nov 2022, 08:41
Reviewer Update
I have juts called CELL C again - no surprises - They still haven't done anything - now its the BILLING Department who won't address this - another phone call another waste of my time . Despicable service CELL C
Cell C
Cell C's reply30 Nov 2022, 09:07
Official
Please receive our apologies for the unpleasant experience received, our team will follow up on your behalf and provide an update.
 
 ^MN 
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Gavin G's update30 Nov 2022, 09:17
Reviewer Update
i dont believe you
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Gavin G's update01 Dec 2022, 13:22
Reviewer Update
Still no solution - now they want me to prove i overpaid them ! BUT it is a credit balance - that means it is money they owe me - MY money . NOT theirs. . In any case to try solve this once and for all I did email through approx 15 months worth of statements to prove my overpayment to them each month and yet, yes, you guessed it, they still won't refund me - *******.
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Gavin G's update01 Dec 2022, 13:23
Reviewer Update
i do hate you CELL C - I have sent you all the emails .... check your support tickets - they were sent 1 by 1...please pay me my money back . please - i beg you.
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Gavin G's update01 Dec 2022, 15:31
Reviewer Update
I have a credit balance - why will you not pay me what is legally mine? a credit balance means that I paid you that money - that is the proof. I have already emailed you 20 statements as proof so why must I do t again ? *******
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Gavin G's update07 Dec 2022, 12:51
Reviewer Update
It's a credit balance ...why won't you pay me my money
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Gavin G's update07 Dec 2022, 13:16
Reviewer Update
It's a bank verified statement ...from FNB ...they won't change their bank statement format just for me
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Gavin G's update09 Dec 2022, 08:30
Reviewer Update
no news yet from Cell C ... not surprised at all - I still dont have my money .....pls call me

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Gavin G's update12 Dec 2022, 14:30
Reviewer Update
Still haven't paid ne my credit balance ... *******....horrible company horrible and inconpetent directors....call me... I have asked...I am waiting ...
Cell C
Cell C's reply12 Dec 2022, 16:58
Official
Dear Gavin,

Kindly receive our sincerest apologies for the delayed resolution. We have referred the matter to our Team to assist with priority in resolving the query.
 
 Please do expect a call from one of our Consultants. 

^TM
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Gavin G's update13 Dec 2022, 22:33
Reviewer Update
So still no refund. No calls . No emails. No help. *******. *****.
Cell C
Cell C's reply14 Dec 2022, 09:03
Official
The escalation has been flagged for priority, please expect a call from us to assist.   

^MN