They refused to upgrade me to my normal package!!!

Khanyisile called me on the 6th of October and said I qualify for an early upgrade on my contract, I told her I want a Laptop and she put an order for me. Agent promised that I will continue with my normal package until February 2016 which is when my contract will expire and the Laptop contract will be activated from March when I start paying for it... then she went and immediately activated the Laptop package without informing me.. I called in the following day to cancel the package and it was never delivered to me and now I want to be migrated back to my old package and have logged a query on Friday but when I called today I was told the query was not logged and Siyanda successfully logged the case for me and gave me case # *** then transferred me to upgrade where I was transferred to Customer care and was told that I have to stay on the Laptop package for a MONTH !!!! which I feel is unfair because I do not have the laptop with me and I am unable to use my cell phone due to the fact that unnecessary cost will be charged to me. I am very angry and frustrated by this...