THEY JUST ***** YOUR MONEY

I cancelled firstly GET IT service in Oct/Nov 2015 via WEBSITE then I also cancelled BIS in Nov 2015 I PHONED THEM AGAIN Instead of cancelling BIS the AGENT ADDS ANOTHER BIS to my account. I have been asking for resolution and REFUNDS on both ITEMS from cancellation BUT the agent that Phoned me once only said he will refer my request to Accounts Department. ACCOUNTS department have never Contacted me although I have ask several times per E-MAIL for SERVICES that IS STILL BEING DEDUCTED FROM MY BANK ACCOUNT TO BE CANCELLED AND REFUNDED. I am SICK AND TIRED of this I should report them to Police for ***** as they are taking money for services that had been cancelled. Then person is not allowed to get UPSET???