PM
Phelisa M

1 reviews | Active since Jun 2014

25 Feb 2015, 12:28

They have increased the amount of money without my

I am totally not happy with Cell C's services. I have a contract phone with them that was bought in 2013 which I paid 389 for it per month. So the problem now is that, the price has changed and there was no communication that there will be changes of which I do not understand, how come they increase the price of the products they have sold already. This is my phone for goodness sake and now how come they count it on their pricing what what. the contract was for 389 not 399 and they deduct the money without my consent. I think that's *****. My contract says 24months and now it's something else. I'm so furious because they don't see anything wrong with that. I asked them and they told me sms' s were sent to inform people.

0
Replies (1)
Cell C
Cell C's reply25 Feb 2015, 12:33
Official
Hello Peshino,

Please note that in terms of your Subscriber Agreement, Cell C has the option of changing any of the Charges from time to time, by means of publishing an amended Tariff Plan and by informing you in writing. Notification was sent via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.

These Charges include applicable connection fee, Subscription Fee, Usage Charges, SIM Card Fee, Goods Fee and any other Charge relating to the provision of Cell C's Services to the customer in terms of the Agreement.

Regards
Cell C | PN