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TK
Tebogo K

1 reviews | Active since Mar 2012

30 Nov 2017, 12:41

They got their OWN T&C WRONG!

On the 31st of October 2017, I purchased a Social Bundle. It expired on the 30th of November 2017.

Their T&C states (verbatimly): What is the validity period of the Social Bundles? All Social Bundles are valid for 30 days. Bundles expire at 23h59:59 on the 30th day.

Please do your own reading and calculations and tell me to expire the bundle on the 30th before the mentioned time makes any sense?

0
Replies (4)
Cell C
Cell C's reply30 Nov 2017, 13:03
Official

Good afternoon Tebogo

On the terms and conditions for social bundle under validity and expiry, it states that "The inclusive benefits are valid from 00h00:01 on the day the bundle is purchased until 00:00:00 on the 30th day since bundle was loaded".

Kindly visit https://www.cellc.co.za/cellc/bundles-contract-detail/social-bundles#/additional-info-content for more info.

Regards

Cell C | PN

TK
Tebogo K's update30 Nov 2017, 14:23
Reviewer Update
Please explain the below... Under "What is the validity period of the Social Bundles?", you have written... "All Social Bundles are valid for 30 days. Bundles expire at 23h59:59 on the 30th day." Then under "Allocations", you have also written... "All once-off Social Bundles will expire at 23:59:59 on the 30th day post the Social Bundle being activated, however should a customer purchase a new social bundle before the expiry of the current one:" Not once BUT twice you mention the above... Is it my fault for you contradictory information on your website?
TK
Tebogo K's update01 Dec 2017, 08:24
Reviewer Update
Thank you Cell C, for eventually seeing your err and honoring the agreement.
Cell C
Cell C's reply05 Dec 2017, 12:03
Official

You're welcome.

Regards

Cell C | PN