They don't transfer fibre internet to new address

Item: Cell C
Rating: 1
Author: Guilherme M

I requested a change of address for my fibre internet and after one and a half month I'm still unable to use a service that I'm paying.

They say they are gonna activate the line, but then I receive no updates anymore. Every time I call they ask the same questions again, and they still have my old address registered in the system.

It would be easier to just cancel the service and hire another company.

Helpful (0)

Replies (3)

Cell C's replyOfficial

27 Aug 2018, 07:46

Good morning Guilherme

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C's reply27 Aug 2018, 07:46

Official

Good morning Guilherme

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Guilherme M's updateReviewer Update

27 Aug 2018, 17:43

Well, today the problem was finally resolved. 42 days after I first made the request (July 16th). During this period I paid for a service that I couldn't use and bought 3 data bundles just to use at home.

Guilherme M's update27 Aug 2018, 17:43

Reviewer Update

Cell C's replyOfficial

28 Aug 2018, 08:13

Thank you for providing us with feedback, we are happy to hear that the problem has been resolved.

Have a great day.

Regards

Cell C | PN

Cell C's reply28 Aug 2018, 08:13

Official

Thank you for providing us with feedback, we are happy to hear that the problem has been resolved.

Have a great day.

Regards

Cell C | PN