They do not care for customers its all about money.......

I upgraded my contract in September 2018 and it only kicked in January 2019. I then paid at the end of Feb for Feb 2019 and a pro rata amount for Jan i then realised that i was over paying after the constant calls and long waiting even over paying again in March 2019 they eventually called me back yesterday 1 April 2019 saying that they resolved my query i was happy until today i recieved messages about renewing my contract and i also recieved extra data, sms’s and minutes i ddnt understand where it cane from i called the call centre and they transfered me from department to department. I then recieved a call from another consultant who called me to let me know that my quey is resolved i then asked what the sms was for about renewing my contract he said i shouldnt worry about that and i then asked him y dd i recieve extra data and minutes he said that i will be charged pro rata for that...... so what i am being told is that i have to now pay for cell c’s mistake...... the consultant told me that he will escalate it and they will call me by end of business tommorow and then i told him i couldnt wait so long coz that data will finnish and he told me to swith my data off until they call me so he is literally telling me to not use my phone..... so i am the 1 wu is suffering for cell c mistakes i will not pay for that pro rata amount they hve to sort it out its 1 problem after the other with these people the service is extremely poor how could they do this to their customers...... i an trully disgusted.