THEY DENY ALL MY PAYMENTS AND SUSPENDED MY LINE FROM JANUARY TO THIS DATE

I have been trying to get cell c to locate my payments from December 2022 to this day.I signed a contract with cell c on 20/10/22 and the first payment was due in Dec 1 of which no deductions were made,I went to the cell c shop they said on their system it shows they have not invoiced me. The lady at the shop printed the banking details with my reference number to go and deposit myself. On the 9/12/22 I made an eft through my Nedbank account of R1100, I called them cell c they said they don't have that amount.The following month which was January they did not deduct again,again I made an eft through my Nedbank account of R950 on the 04/01/23 I called cell c but they continued to say Im overdue.I have been calling them endlessly to try and resolve the matter and always been asking for a proof of payment of which I have sent bank statements more than 14times to different emails they provided me with,but no help. They don't do any follow up on their work. On february they gave me a case number promising to help a few days after when I call they said the case have been closed with no solution.Everyone you get when you call they cant help you they make you feel like a mad person.At some point I called them on the seventh to ask why they didn't deduct they said they will sort it out,and they never did. but instead they suspended my line in January till to this date my line is suspended.On07/03/23 I made a payment ofR900 through my capitec account since they don't deduct.I called them and they said they can see the last payment but still deny my first two payments.I went to check with the bank and the bank said said everything was fine on their side,I called cell c to tell them. Up to this date I still haven't found solution and its spoiling my name with the creditors. They never send me any statements of my account. Yesterday 17/03/23 I called them to try and get them to solve my account and the supervisor promised to call me back and never did and the lady who was helping me on the phone dropped a call on me. And another thing when I call ppl they always address me as Johan and I have received some calls asking for Johan I'm afraid my number is not used by me only. Until today I haven't got help,pls help me you are my last hope