They couldn't care any less

I am losing my mind with Cell C.

I have given banking details for debit orders TWICE via the call center. Every month I log in and struggle at least 3 times to use their payment gateway on the website. The app payment gateway hasn't worked once in over 5 months, FYI. I eventually get confirmation that the payment has been successful using Payfast.

NOW I see there are apparently 3 months outstanding. How is this possible?

Seeing as my calls to the call center have had no effect over the last 4 months. I submitted 3 requests for assistance on 3 different channels and got an email 4 days later just saying "send us your bank statements". Honestly? It is like they don't care AT ALL about a client who pays R 1700 a month on a contract, for almost 4 years now.

I am finding it ridiculous that I have to struggle so much to pay an account, despite authorization for a debit order many times.

I do not recommend Cell C. The slogan used to be "For yourself", but should be ammended to "Just don't do it to yourself."