C
Christa

1 reviews | Active since Jul 2022

10 Oct 2022, 16:54

They are the worst e...

They are the worst ever!! They send me messages that they resolved my problem but when phoning in, they still have the same problem!! If i could rate them -100 i would!! Cell c for yourself eish!!!!

0
Replies (8)
Cell C
Cell C's reply10 Oct 2022, 18:12
Official
Hi Christa


Kindly send us a private reply with your case reference number and we'll follow up.

^PN

Best regards,

C
Christa's update11 Oct 2022, 15:24
Reviewer Update
The cell number in question is ***
I called regarding an upgrade. Last week i could upgrade, yesterday i am under debt review according to you. Same problem than 2 months ago after told its fixed.
C
Christa's update11 Oct 2022, 15:25
Reviewer Update
The cell number in question is ***
I called regarding an upgrade. Last week i could upgrade, yesterday i am under debt review according to you. Same problem than 2 months ago after told its fixed. 
Cell C
Cell C's reply11 Oct 2022, 15:57
Official
You may have been eligible to upgrade according to the date and how you conduct your Cell C account. The decline may have come after the vetting process which is mandatory. If you are under debt review, we unfortunately would not be able to assist with an upgrade as the process does not allow us to.

^TN

Best regards,

C
Christa's update11 Oct 2022, 22:18
Reviewer Update
That is just it! I am NOT UNDER DEBT REVIEW!! My ex husband went under debt review a YEAR AFTER our DIVORCE!! 
I even had lawyers look into it and no one can see where it says i am under debt review! Its just YOU that claims that!!!!! 
Answer me this, how did i manage to take out a new contract this year May if I went "under alleged debt review" in 2017?? Care to explain that? 
Can someone just contact me so i can cancel the mentioned number. I am no longer interested in the pathetic service of Cell C.  I want to port my number to another network that actually gives a service. 
***
Thank you 
Cell C
Cell C's reply12 Oct 2022, 09:29
Official
Thank you for the clarity on this matter. We have escalated the matter to our Team and one of our Consultants will contact you to assist.

^TN

Best regards,

C
Christa's update12 Oct 2022, 18:28
Reviewer Update
Same message as last. Lets see if it happens!!
Cell C
Cell C's reply12 Oct 2022, 21:35
Official
We apologise for any inconvenience. 

^NT

Best regards,