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adrian A
1 reviews | Active since Apr 2010
14 May 2021, 13:21
They are *****s with a failing business
I made the mistake of upgrading 2 of my contracts with cellc, 7 working days down the line no phones. I have spent the whole day trying to contact them with no luck the phone disconnects, line does not exist through their call centre. The e-mails thay give bounce back with mailbox full. I have even logged a service ticket and that was closed without contacting me. I want to cancel the upgrades as there are no handsets and definitely no service
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Replies (2)
Cell C's replyOfficial
14 May 2021, 14:20Good day Adrian
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our support team.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our support team.
^YM
Cell C's reply14 May 2021, 14:20
Official
Good day Adrian
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our support team.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our support team.
^YM
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adrian A's updateReviewer Update
26 May 2021, 11:56Still trying to cancel the upgrade, I got contacted by someone who was meant to have sent me contact details. I made the mistake of giving them a weeks grace, but after a week no-one has come back to me. Their call center is just as useless after several attempts to cancel the upgrade I have to talk to the person that I can't get hold of or even transferred to.
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adrian A's update26 May 2021, 11:56
Reviewer Update
Still trying to cancel the upgrade, I got contacted by someone who was meant to have sent me contact details. I made the mistake of giving them a weeks grace, but after a week no-one has come back to me. Their call center is just as useless after several attempts to cancel the upgrade I have to talk to the person that I can't get hold of or even transferred to.