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Bheki M
1 reviews | Active since Aug 2025
08 Aug 2025, 11:41
There is no Telco company that is as *********** as CellC. On March 25, I contacted them to request a fiber line outdoor transfer, and the ticket number CF185982 was created. However, instead of doing the outdoor transfer as requested, they permanently te
There is no word to describe a level of CellC incompetence.
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Bheki M's updateReviewer Update
08 Aug 2025, 11:57they permanently terminated my mobile number that I had with CellC. Upon picking up this error, I contacted them immediately to request that they rectify this error. They logged a case ***.
Since March, I have been contacting CellC to get updates on this case. Six months later, the issue has not been resolved. I was told to do an affidavit, and went to their Greenstone outlet to recover the number, but they are simply unable to rectify their mistake.
To my surprise, today I was told the number has been issued to another customer, this just proves their extreme level of incompetence; they can simply terminate your contract line as they wish, and they will never be able to remedy that situation but they will simply say sorry we have issued your number to another customer and close the case.
BM
Bheki M's update08 Aug 2025, 11:57
Reviewer Update
they permanently terminated my mobile number that I had with CellC. Upon picking up this error, I contacted them immediately to request that they rectify this error. They logged a case ***.
Since March, I have been contacting CellC to get updates on this case. Six months later, the issue has not been resolved. I was told to do an affidavit, and went to their Greenstone outlet to recover the number, but they are simply unable to rectify their mistake.
To my surprise, today I was told the number has been issued to another customer, this just proves their extreme level of incompetence; they can simply terminate your contract line as they wish, and they will never be able to remedy that situation but they will simply say sorry we have issued your number to another customer and close the case.
BM
Bheki M's updateReviewer Update
11 Aug 2025, 09:48I got a call on Friday from CellC after posting this message, with no surprise, the agents did not know how to handle my query because the line was on a month-to-month contract, so I was sent back and forth as they didn't know whether it's the Contracts or Prepaid Dept that should handle my query since the line has since been permanently terminated, the last agent put me to post call survey while she was saying she is transferring me to the correct Dept :(
BM
Bheki M's update11 Aug 2025, 09:48
Reviewer Update
I got a call on Friday from CellC after posting this message, with no surprise, the agents did not know how to handle my query because the line was on a month-to-month contract, so I was sent back and forth as they didn't know whether it's the Contracts or Prepaid Dept that should handle my query since the line has since been permanently terminated, the last agent put me to post call survey while she was saying she is transferring me to the correct Dept :(