There customer care never get back to you regarding there system. Also their self service always has a technical fault

Item: Cell C
Rating: 1
Author: rachelam R

Being trying to update my email address on there self service and always has a technical fault try again later. I have not received invoices now in nearly 2 years. And the costs just keep going up so I have no idea what I am being charged for. Package for R400 rand and costs now sitting at over R600 but still have airtime, data and sms's available so no extra costs should be charged. Would be nice to my several message on the contact system.

Helpful (0)

Replies (3)

Cell C's replyOfficial

27 Sept 2017, 09:51

Good morning Rachel

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C's reply27 Sept 2017, 09:51

Official

Good morning Rachel

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

rachelam R's updateReviewer Update

27 Sept 2017, 09:53

Interesting that you send me communication via Hellopeter but nothing from my other queries directly to Cell C. Please contact via email so that I know you have actually updated my email address

rachelam R's update27 Sept 2017, 09:53

Reviewer Update

Interesting that you send me communication via Hellopeter but nothing from my other queries directly to Cell C. Please contact via email so that I know you have actually updated my email address

Cell C's replyOfficial

28 Sept 2017, 08:52

Lungile confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Cell C's reply28 Sept 2017, 08:52

Official

Lungile confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN