GK
Gazza K

1 reviews | Active since May 2014

31 Dec 2016, 09:29

Theft - Postpaid Contract Migrated 26 hrs to soon !

<p>My daughter has a postpaid contract with Cell-C that is supposed to terminate tonight, 31 st Dec'16 and then migrate across to prepaid. Wow, she informed me this morning that she received an SMS last night (30th Dec'16) just after 10pm to advise she has been migrated. Eh...excuse me, but what about the remaining 26hours left on the contract as well as the remain minutes/sms/data that she intended to use today? Very very *********! Isn't that theft? Shame on you Cell C</p> <p><br />At least you have proved that you can be expeditious on some matters - but I guess that's only when it benefits you. DISGUSTED....</p>

0
Replies (4)
Cell C
Cell C's reply31 Dec 2016, 10:53
Official

Hi Gary

We will have to investigate the matter and provide your daughter with feedback.

Do expect a call from our team.

have a great day and prosperous new year.

Regards
TM

Cell C
Cell C's reply02 Jan 2017, 11:10
Official

Moses has attempted to contact you with no success. Please refer to the email sent to you.

Regards

Cell C | DA

Cell C
Cell C's reply03 Jan 2017, 09:26
Official

Moses has contacted you and the matter has been resolved.

Regards

Cell C | DA

GK
Gazza K's update03 Jan 2017, 09:38
Reviewer Update

Thank you Moses for contacting me again to discuss the matter.
I, and my daughter, are more than happy with the resolution provided.
Thank you very much
Gazza