LN
Leonard N

1 reviews | Active since Feb 2011

22 Feb 2015, 14:52

Theft of Funds from my Bank Account

I emigrated to Spain during 2014.<br> I had 2 Cell C contracts, I wrote to Cell C on 5/12/2014 requesting settlement figures to be released from my contractual obligations, as I no longer required the contracts. I received a reply on 15/12/2014, providing cancellation figures. I transferred the amounts to cancel the contracts via EFT on 17/12/2014 - R1417.57 & 564.70.<br> As I had no faith in Cell C's ability to actually apply the funds to cancel the contracts, I immediately placed \stop payments"on the two R129.00 monthly debit orders from my account. My worst fears were realised"

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Replies (1)
Cell C
Cell C's reply23 Feb 2015, 08:44
Official
Hello LenNunn,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN