RH
Rugshana H

1 reviews | Active since Nov 2018

02 Nov 2018, 19:06

THEFT by Cell c and WASPA

I opened a smart data 5GB anytime 5GB nite time contract for 199 rand a month that came with a portable router and a extra promotional 5 Gb during the day and 5GB at night through a cell c call Centre. So my first month's bill was 280 rand which I never queried which was suppose to be 199 rand, then August month I had a bill of 427 rand. I phoned cell c call centre and they said I had subscribed to WASPA who had charged me the extra money for subscriptions. Now firstly I did not subscribe to anything while using my portable router. I did not give anyone permission to take money off my account. I did not enter my name number or email address into any site to allow subscription to anything. How can cell c allow a third party company to take money off my account through a debit order meant only for the 199 rand fee for my portable router. Cell c have been no help at all. They advised that I emailed WASPA to block all current subscriptions and future subscriptions. I also requested that cell c cap my contract so that I have no additional costs the following month once my data runs out. Come the 31st of October another 427 rand was taken off my account. So I go to a cell store and what they tell me is that my account was capped at 370 rand and not at the 199 rand. Also another 170 rand had been charged for content services Aka WASPA subscriptions. I phoned and emailed cell c to complain and they said they would look into it but no response since. Pathetic service from cell c, they have been no help what so ever. I emailed WASPA, they said the invoice was for the 1st of October and that the unsubscribe was done on the 4th of October and that I needed to request cell c to provide proof of charges after the 4th. At the end of the day cell c is allowing some third party company to take money off my bank account via a debit order meant only for cell c when I hadn't subscribed to anything. I am seriously considering canceling my portable router contract because of this theft and horrible experience thanks to cell c and WASPA.

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Replies (2)
Cell C
Cell C's reply03 Nov 2018, 07:08
Official
Good morning Rugshana 

We have requested one of our team members to assist. 

Do expect communication. 

Regards 
Cell C | PN
Cell C
Cell C's reply05 Nov 2018, 07:42
Official
Kindly refer to Maropeng's email as he could not reach you on your contact number.

Regards
Cell C | PN