CW
Chevonne W

1 reviews | Active since Dec 2016

17 Jan 2018, 11:29

Theft

You allowed a third party company to debit money from my account, since ive been with you i have never been able to open an invoice no matter which device i used, internet connectivity or no internet I cannot view it. I am being told that Getmore will contact me, getmore is telling me that cell c needs to submit the refund because they have pushed through the credit to you. Your agents are telling me the issue is not with you its with getmore ..... ***.... you are the issue, you are my service provider and you are the ones who allowed a an unauthorized debit to be taken from my bank account... do you understand what a bank account? do you understand the definition of confidential credentials?????????? get a manager to call me and i want my money refunded.... i dont not want to hear anything else UNDERSTAND?

0
Replies (4)
Cell C
Cell C's reply17 Jan 2018, 12:29
Official

We have requested a senior consultant from our Escalations team to contact you and assist. Do expect a call.

Regards

Cell C | DA

Best regards,

CW
Chevonne W's update17 Jan 2018, 12:43
Reviewer Update
i want a manager to call me, i do not care what your senior consultant has to say... understand?
Cell C
Cell C's reply17 Jan 2018, 13:21
Official

We will be in touch.

Regards

Cell C| DA

Best regards,

CW
Chevonne W's update17 Jan 2018, 17:26
Reviewer Update
Are you incapable of doing anything right? I asked a call back from a Cell C manager because the issue is with cell c... Why did one of getmores agents phone me?????? How long before I get this issue sorted?