SM
Sli M

1 reviews | Active since Feb 2016

14 Jul 2017, 11:19

The Worst upgrade service!

<p>Did an early upgrade at Cell C, the phone was an out of box failure, returned the phone on 4 July (within 7 days) to Sandton branch</p> <p>On the 6th of July received an email saying device has been completed and approved, and i should go to nearest branch for a replacemen.</p> <p>9th July went to Sandton branch to now get the replacement, was told no stock, they will phone me when they have stock. Long story short, it's been a week without a replacement device and when i phoned the store, the manager and staff are just shouting, manager says he was not working on the account, it was never brought to his attention.</p> <p>Cell C, please do me a favour and cancel that contract, I do not need it.</p>

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Replies (2)
Cell C
Cell C's reply14 Jul 2017, 11:45
Official

Hi Sli

It is disappointing to learn the above and certainly not the way we render service to our customers. We apologize for the manner in which this matter was handled and for the inconvenience caused.

One of our team members will contact you and assist

Regards

Cell C | PN

Cell C
Cell C's reply14 Jul 2017, 12:58
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN