THE WORST TWO YEARS WITH CELL C!!

Okay let me share my experience with Cell C all over again.

I'm Feb 2022, took out a contract for the first time. The package was a buy one get one free (that's two phones). Received the delivery, it was 4 phones, that's an extra contract they mistakenly put on my name. After a trillion phone calls, inquiries logged, requested for managers to call me back, nothing. Eventually the phones were collected 4 months later.

Next. July 2023: Did not learn my lesson, took out a watch and phone, requested my banking details be updated. They promised it would be delivered in 7days, took 14 days and I was meant to fly out in this time. After months of charging me for unpaid debit orders because of not updating my banking details in July, this query was resolved in Nov 2023.

In Nov 2023, I was made aware that my first contract would come to an end and I requested to cancel. This was not done, I am stillll being charged extra for a contract I asked to be cancelled in Nov 2023. It is almost July 2024.

After numerous calls, consultants will tell you they investigating and then the query goes into thin air. Very quick to call for upgrades, missed debits, collections etc. But I swear this has to be the worst service in the whole wide world. It's frustrating and disappointing.

Believe me I've never been fond of Hello Peter, and Cell C is the only company I come to write reviews for. So do me a favour, investigate my query, I want my contract cancelled eff end Jan and THEN call me back with alllll the information you found. Don't call me to waste your time and tell me you will look into it, surely you have a interaction log on your system.