NK
Nkele K
1 reviews | Active since Jul 2021
07 Jul 2021, 11:20
The worst service provider
I have been a customer for 2 years now, I wanted to cancel my contract for over a week now. I mean my contract has come to an end anyway. The consultants keep going back and forth. As if they are unable to resolve the issue. The worst customer service I have experienced with a cellphone company. I wouldn’t recommend the company to anyone who’s interested in a contract. I am disappointed with the level of service I have received for past couple of days.
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Replies (2)NK
Nkele K's updateReviewer Update
07 Jul 2021, 16:25The social media team has been in contact. However, I am awaiting confirmation of the matter being resolved in writing. I will give feedback once I receive that.
NK
Nkele K's update07 Jul 2021, 16:25
Reviewer Update
The social media team has been in contact. However, I am awaiting confirmation of the matter being resolved in writing. I will give feedback once I receive that.
NK
Nkele K's updateReviewer Update
07 Jul 2021, 16:30Received confirmation in writing. The matter has been resolved. It is quite sad that it had to go through this route while it could’ve been prevented with just one telephone call.
NK
Nkele K's update07 Jul 2021, 16:30
Reviewer Update
Received confirmation in writing. The matter has been resolved. It is quite sad that it had to go through this route while it could’ve been prevented with just one telephone call.