DF
Darren F

1 reviews | Active since Jan 2015

28 Jul 2015, 14:35

The worst service I have ever received

I have had a cellphone contract with Cell C for a bit more than two years,originally opened under my father's name as i didn't have a credit rating.<br> The debit order details have been pointed to my own bank account for the last few months (approximately 6) and we decided to change ownership to my name as i pay for the contract and i need control over the contract.<br> Myself and my father approached Cell C in Clearwater and we were assisted by Drisden who asked us to fill out ownership change forms which we did.<br> A few weeks later and without hearing anything from Drisden I called in -only to find out that nothing was done,he then sent me more forms to fill out which I did and sent them back.<br> 3 month later I went in store to get a statement for the account and was told that it still isn't in my name,I was asked for payslips and bank statements AGAIN! so i got them for Drisden.<br> It has been nearly 3 weeks since and still my account is not under my name and still there is no communication from Cell C,the Debit order is going off on the wrong account so the transaction has bounced which now will reflect badly on my father's credit rating thanks to Cell C and the *********** staff.

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Replies (1)
Cell C
Cell C's reply28 Jul 2015, 14:47
Official
Hello Darren.f,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN