1 reviews | Active since Oct 2023
THE WORST SERVICE FROM CELL C
I have been experiencing the worst service from Cell C for months. They either don't debit my account stating that my bank does not allow debit orders,, which is not true, then they said I must pay cash and after paying cash they debit on the same months . When I reverse the debit order because I had paid they suspended my line. Wverytine when I call to get the line reopened I am told I am in arrears and the amounts keep changing , when I pay they reopen and suspend again saying I sm still owing. I wanna terminate this contract cause I am honestly exhausted to deal with this matter. I call every few days just to get *********** Agents like Sifiso and Fortunate who just recise scripts instead of providing a solution to to my problem.
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced.
We are concerned to hear about the ongoing issues relating to your account payments, service suspensions, and the inconsistent information you have received. This is certainly not the level of service we aim to provide our customers.
Please be assured that we have escalated your matter to the relevant department for urgent investigation and assistance. A specialist team will review your account, payment history, and billing concerns to determine the cause of the discrepancies and provide the appropriate resolution.
We regret that your experience has left you feeling exhausted and disappointed, and we appreciate the opportunity to address the matter. Kindly send us a direct message with your Cell C number and contact details if you have not already done so, so that we can ensure the escalation is linked to your account.
Once again, we apologize for the inconvenience caused and thank you for your patience while this matter receives the attention it deserves.
Regards
Cell C | DA
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced.
We are concerned to hear about the ongoing issues relating to your account payments, service suspensions, and the inconsistent information you have received. This is certainly not the level of service we aim to provide our customers.
Please be assured that we have escalated your matter to the relevant department for urgent investigation and assistance. A specialist team will review your account, payment history, and billing concerns to determine the cause of the discrepancies and provide the appropriate resolution.
We regret that your experience has left you feeling exhausted and disappointed, and we appreciate the opportunity to address the matter. Kindly send us a direct message with your Cell C number and contact details if you have not already done so, so that we can ensure the escalation is linked to your account.
Once again, we apologize for the inconvenience caused and thank you for your patience while this matter receives the attention it deserves.
Regards
Cell C | DA
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