The worst service from agents!

I app**** for a contract with Cell C Online sometime last week (Monday/Tuesday), I app**** for a device with a watch. Since I app**** I had to follow up EVERYDAY as the Cell C agents are reluctant to call and update me. On Friday (09/09/2022) I eventually received my contract and I had to approve the debit order on my bank. Till date I haven't received my order!!

When I eventually called AGAIN yesterday to follow up the lady said they don't have stock on the watch that comes with my order. When I app**** for the contract the lady didn't even have the audacity to tell me they are out of stock!

This morning I phoned the Cell C shop closest to me and they are out of stock on the device and have stock on the watch (Otherwise I would've cancelled the online order).

I phoned the agent who helped me with my contract (she isn't very helpful by the way), and asked if it is possible to just outsource the watch seeing as some of the shops still have stock. She said she will call me back and still I haven't heard anything.

If I don't get my order by the end of business week I am canceling the order and formally lay a complaint against the agent.

This is the worst service I have ever received!