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Portia C

1 reviews | Active since Sept 2022

28 Oct 2022, 11:22

The worst service ever from CELL C -

I received 2 emails see below from two different agents firstly from Mr. Moses Mo***eng on the 16th Sept 22 and then again from Theodorea Molotsi dated the 14th Oct 22

As advised telephonically, the contract line ***) was cancelled on the 01/06/2022. The device has been collected and received as per the Job Number (CCD440699). A credit of R6,289.67 has been prepared accordingly. A request to our Legal Department will be sent for your file to be retracted form the collection company so that you don’t get calls regarding the account going forward. We do apologize for the delayed response and the inconvenience caused.

Regards

^TM

This has still not been resolved and my name is still flagged at the Credit Bureau for an amount of R6650 including interest. When i questioned the interest they informed me that the interest will be written off as well and that my name would be cleared and that was on the 14th Oct 22. I have emailed the agent involved on numerous occasions without any success of any of them getting back to me This matter is really urgent and its getting really out of hand now because this is going back since Aug month .I have been promised by Moses on the 16th Sept it would be resolved and it was not i was emailed again on the 14th Oct by Theodorea Molotsi also promised me the same as per your email that my name will be cleared a credit will be sent and also apologized but yet nothing has been done. how long will this process take? My name is flagged for the past 3 months for Cell C incorrectly billing me for something that i do not have or own. How is Cell C going to reinstate my name at the credit Bureau or is this a matter for the Onbudman as i am seriously unhappy and it looks like Cell is really not doing anything except sending emails promising things that has not taken place. Cell C is the worst company ever

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Replies (4)
PC
Portia C's update31 Oct 2022, 11:04
Reviewer Update
Its been 3 days and still no assistance or my account being resolved
PC
Portia C's update02 Nov 2022, 16:43
Reviewer Update
its been another 6days that has passed and yet nothing was done. This will be the 4th month that this problem is not being resolved after numerous emails, phone calls etc. and yet i was told it would be sorted out by the 16th Sept 22 and then again by the 14th Oct22 and this is an ongoing problem. what is the next step?
PC
Portia C's update02 Nov 2022, 19:12
Reviewer Update
This is what you have been saying since Sept and how long must I still bear with Cell C. It's been 3 months now and you still expect me to be patient. 2 of your agents called me one in Sept and one in Oct emailed to confirm that the credit will be sent and my name would be cleared and apologized for the inconvenience caused be Cell C. But nothing was done but I have all the emails. Now this month you are asking me to bear with you. I want to know how long must I still wait. In my previous emails I gave you the agents involved.... This feels like a never ending story.
PC
Portia C's update03 Nov 2022, 09:23
Reviewer Update
Can i please have proof that the credit passed was successful including the interest that was charged for the pass 3 months and the communication that was sent for my ITC to be rectified at the Bureau. I also want proof that the account at CELL C is closed and that i have nothing on my name with CELL C. Because you will be the 3rd person in the pass 3 months to tell me this and then when i check up at the Credit Bureau then nothing was done on Cell C side. So i would appreciate the proof to be emailed to me at the following email address *** or ***. I will await the proof. Thank you