The worst service ever.

I have received the most ridiculous service from the call centre for Cell C Insurance. I first logged my claim on 27th July 2019 after my devices were ****** on the 26th. I provided all the necessary paperwork in order for the service provider to start processing my claims. The trouble started when both devices were logged under the same ticket number. Since then I have called Cell C Insurance countless times and they keep on putting me on hold with one excuse or another. This morning I called once again as I was promised the delivery of one replacement device yesterday 3 Sept 2019. Yet again no device. The consultant on the other end Pauline was so rude she dropped the call in my face saying she needs to disconnect because she cant hear me after i had explained to her the device that is on the way is not the one in question. Once again I called back. Only this time to speak to Sebo. I then requested to speak to a manager and waited on hold for another 8 minutes. The managers name was Sediso. He listened to my query and remained calm but my airtine was running out. He then explained to me what the hold up was. I told him the staff in that department are *********** because nobody could explain to me what he just said. He advised me that the head office is closed over the weekend and they would have only received proof of the payment outstanding (R19,65) which was made on friday 30 Aug 2019. Since this morning at 9h05 I have called Cell C Insurance thrice. Spoke to Patricia she was helpful but said she would call back at 09h30 this did not happen. I then called back at 10h50 spoke to Pauline she disconnected my call after all the holding. I then called back at 11h05 spoke to Sebo then she referred me to Sediso and my airtime was depleted. I asked for hin to call me back as my line would die and he politely told me that the line he is on cant make outgoing calls but he would check the progress with their couriers. The phone died. I am very very very disappointed with the bad and poor service I have been rendered by Cell C Insurance. Staff at the call centre should be trained adequately and the process should not take this long. As soon as I received my replacement devices I will cancel my insurance and move to a different broker. I have never skipped payments for my lines and expected better service. I have spent so much airtime calling back and forth and nobody has made any effort to follow up with my claims. Other service providers call their customers with updates. This would have been appreciated and I would not have resorted to complaining.