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Natasha S

1 reviews | Active since Nov 2021

21 Dec 2022, 12:43

The worst service available

Only giving one star as a option for -5 isn't there.

So I upgraded over a month ago , a cell c agent called me offering me black Friday deals. Needless to say it's over a month and I have received the device. Excuse is no stock of the watch. But for a month?? Nobody follows up contacts me I must chase after them and get absolutely nowhere. How does it become my problem. Surely in a month they could source one watch and deliver my phone and watch. If not how on earth did I get offered something they don't have. By now then you give me a better watch. Or offer me a better deal. Or something to replace the watch. To the value of the watch . Another device at the value of the watch . Buds or two pairs since it's not the value of the watch. But as a service provider you provide a service. As it is a had a problem for almost a year with this line. Where the sim card kept on getting blocked or something cause it stopped working sim swop 2 days same ****. Sim swop again and again and again until because it hadn't been used for over 6 months, cause tge stupid questions thay do not apply to me i fail to be me , had to do it in store. Obviously I wanted my money back because all the airtime data I pay for on this contract was not there when I did the final sim swop. I get called by someone with a IQ of a slice of bread. You received the befits how was I meant to use them if the sim card didn't work. But you received it that is the mentality. I have been with cell c for about 14 years. And this is the service I receive . I am beyond disgusted with poor service . I have called I have emailed and zip zero nothing

0
Replies (31)
Cell C
Cell C's reply21 Dec 2022, 12:53
Official
Dear Natasha Sabatino ,

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We have escalated your query to our Team, we will be in touch to further assist.
 
Regards 
 ^TM 
NS
Natasha S's update21 Dec 2022, 17:11
Reviewer Update
That is what I have been hearing for two weeks now. It's not good enough. Not at all good enough
NS
Natasha S's update22 Dec 2022, 10:33
Reviewer Update
Your team contacted me without a solution for the problem. I must cancel my upgrade and reapply is not the answer, so only I am the loser I upgraded on a black Friday deals. If I now take the same phone I must pay more. And lose on the watch which you don't have. It's a simple solution replace the watch with something of the same value. And deliver my device. The service I have received is pathetic. Not to mention its about 8 months I am waiting for a credit to be passed or refunded when the same number I am struggling with right now with the upgrade. The sim kept on not working how could I use the airtime or data if the sim didn't work. It was investigated and where did that get me nowhere . All these things and it's not the first time I have had issues
NS
Natasha S's update22 Dec 2022, 13:25
Reviewer Update
And what wait another month. Cause service is so poor that someone with some authority can't pick up the phone and call me?? And resolve this. This is totally unacceptable
Cell C
Cell C's reply22 Dec 2022, 14:10
Official
We have referred the matter to our Team to assist with priority in resolving the query. 
 
Regards
^TM
NS
Natasha S's update23 Dec 2022, 11:15
Reviewer Update
So after the last response I get a call , she couldn't resolve the problem either. 24 hours have passed and she still hasn't called me back. Which she said she would call me back with a hour. Now it's 24 hours and no response. It's the last day it could have been delivered before Christmas and **** all
Cell C
Cell C's reply23 Dec 2022, 14:36
Official
We apologize for the delayed resolution.

We will follow-up with our team and revert back with feedback. 

^TM
NS
Natasha S's update23 Dec 2022, 15:12
Reviewer Update
This has been the most pathetic response to a simple problem. I have ever encountered . The approach is cell c actually don't give a **** if their customers are happy. As long as they take your money that they don't fail to do. But service don't expect any
Cell C
Cell C's reply23 Dec 2022, 15:14
Official
We have referred the matter to our Team to assist with priority in resolving the query.
 
 Please do expect a call from one of our Consultants.
 
 ^TM 
NS
Natasha S's update23 Dec 2022, 15:21
Reviewer Update
I have been waiting since yesterday morning for the social media person to get back to me. It's not like I am applying for a bond or million rand loan. It's a phone and watch , and there is no stock of the watch so a replacement for the watch not rocket science. Seriously I am becoming extremely annoyed. And how slow at snail pace you people prioritize your customers. If everyone gets this service don't be shocked when you no customers left. Cause keeping customers should be the first priority. If your staff are to lazy the unemployment rate is very high , hire some people who want to work.
NS
Natasha S's update23 Dec 2022, 16:38
Reviewer Update
Please be advised it's been over a month since I upgraded and don't have my device don't tell me 24- 48 hours it's more than a month how much time you need to do your job!!!! Ref *** . Please do me a favor and have a look when the upgrade was done. Maybe who ever is replying should actually be sure before you jump to respond.
NS
Natasha S's update27 Dec 2022, 08:22
Reviewer Update
So yesterday 4 days after the call from their social media department called me and ensured to call me back with a solution with in a hour . 4 days later call me back with no solution worse still to tell me there is now no stock of the phone. So now the phone belonging to my order which should allocated to a outstanding order and unable to be given to someone else. So clearly each department I have dealt with can't do their job. And "it's not their fault " any of this went wrong. Cause I upgraded on a black Friday deal. So I should











NS
Natasha S's update27 Dec 2022, 08:34
Reviewer Update
So I should once more be told to go back to upgrades and re do my upgrade. Because nobody can do their job.I asked each time I spoke to someone I want a manager someone with authority






NS
Natasha S's update27 Dec 2022, 11:35
Reviewer Update
The mentality received from every single person that has called. Is by no means a solution it's an excuse a poor excuse. Now



NS
Natasha S's update27 Dec 2022, 11:41
Reviewer Update
No solution somehow not doing their job is my problem how do we get treated as loyal long standing customers I must now pick something else cause suddenly there is no stock of the phone one can't be sourced from a store there are simple solutions but since it's not logic thinking or any care for customer service. Their mess is my problem. I don't know which channel to use next maybe f



















NS
Natasha S's update27 Dec 2022, 11:45
Reviewer Update
Anybody thinking of opening a contract don't use cell c. If you want to spend your life arguing with people who can't or won't help you do simply do their job. If you want to be endlessly frustrated that's all you will get with cell c. NO ****ing joy
Cell C
Cell C's reply28 Dec 2022, 07:09
Official
Dear Natasha Sabatino ,

Kindly be advised that due to the Festive Season feedback will be delayed. We will provide feedback once received.

Regards
^TM
NS
Natasha S's update30 Dec 2022, 11:52
Reviewer Update
Latest update on Cell C resolution... Again get a call yesterday by the same person who has been calling "following up" I am freaking speechless at the level of stupidity is beyond me. She calls yesterday full of confidence thar she has resolved the problem. And that apparently the phone and watch was delivered. Bare in mind I have now spoken to this same person about 6 times. Calling to argue that my phone was delivered. She is speaking about a different upgrade on a different cell number. she doesn't even ask the most basic questions as firstly what cell number did I do the upgrade on . So sure of herself when she didn't have a dam clue what was going on.
My question is simple *** have they been doing fir over a month now listening recording and checking for stock and every excuse under the sun when she doesn't even know what cell number she was looking into. And she had a reference number from the original complaint. So no excuse is good enough anymore honestly.





NS
Natasha S's update30 Dec 2022, 12:22
Reviewer Update
I am now beyond, fed up with the poor level of service. Or assistance I have had regarding this issu . What do I need to do to actually get this resolved. It's viral on Facebook. People are not happy and I am not the only person. I better get a solution today!!!
Cell C
Cell C's reply30 Dec 2022, 12:24
Official
Dear Natasha Sabatino , 

Kindly be advised that we will follow-up on your query and revert back with feedback.

Regards
^TM
NS
Natasha S's update02 Jan 2023, 07:17
Reviewer Update
Note the date the complaint was logged on this platform and is now viral on Facebook as well and still I do not have my dam phone and not one bit of help have I received from cell c. The same person keeps calling not having a dam clue what horse **** excuse to use next. She didn't even have knowledge of which line I upgraded or what phone. The basic


NS
Natasha S's update02 Jan 2023, 07:19
Reviewer Update
Do not reply with I will be contacted I want my order and I want it TODAY I AM FED UP WITH YOUR USELESS SERVICE INCOMPETENCE I WANT RESULTS NOT EXCUSES
NS
Natasha S's update02 Jan 2023, 07:26
Reviewer Update
ID *** , my number *** and the number I upgraded *** or do I need to draw a picture as well so you people can understand. Phone I am waiting A73 samsung and a watch.
NS
Natasha S's update04 Jan 2023, 08:13
Reviewer Update
That is not a solution that has been the ****ing problem since November this is dam unacceptable someone calls the phone will ne delivered and when there is stock of the watch it will be delivered then that doesn't happen. I am fed up completely. Whom ever the genius is who rep****








NS
Natasha S's update04 Jan 2023, 12:47
Reviewer Update
A solution was meant to be given a month ago this is beyond ridiculous nobody has a clue what they doing how do you people actually still have jobs since none of you can actually follow through resolve a problem in the time frame you have had. Is there no managers no boss you people answer to for poor service. It's been escalate


NS
Natasha S's update04 Jan 2023, 12:50
Reviewer Update
We no further than when I began this complaint not one single step closer and still I do not have my phone *** I keep getting the same useless service useless information useless answers that I am not satisfied with Cell c and your approach to resolving a problem you made
NS
Natasha S's update04 Jan 2023, 21:59
Reviewer Update
Call me first thing in the morning. Not with another excuse the phone was meant to be delivered


NS
Natasha S's update25 May 2023, 13:28
Reviewer Update
So maybe this will jog Cell C's memory or rebot a brainless bunch.. so finally after way to much back and forth on this platform cause it was the only way to get a response. Who ever reads this please see the history on this same line and a repeat of incompetence, Cell C not honoring their word. So after finally getting my phone and all the promises Cell C made I get the bill cause the new line kicked in this month shock horror. I get over charged obviously. I email Cell c on the 4th repeatedly email and today the 25th somebody gets back to me. Shock horror doesn't have a f@#king clue what she is talking about. Somebody best get fixing crediting and in a hurry. I am tired of Cell c and issues. There will be NO STOPPING THE EXTENT I WILL DRAG CELL C THROUGH THE MUD.
NS
Natasha S's update25 May 2023, 13:44
Reviewer Update
It's endless matters thats the problem then clueless people contacting me with a resolved query but haven't resolved a thing in fact don't even know what they talking about. You know I wouldn't be this angry If it wasn't this line the same line I keep getting *****ed on. After the up grade 2 years ago I couldn't use the sim card for over 8 months. Paid for sim swops logged complaints got nowhere paid for a service I didn't get. Update in November don't get the phone you can go back and read all this . Finally come to an agreement and once more Cell C can't honor the agreement think people must just pay. Someone better fix this. I will pay for to advertise how poor Cell c's service really is. I will go to every platform to inform South Africans what they getting themselves into with cell c
Cell C
Cell C's reply25 May 2023, 14:07
Official
Our team will be in touch.

^DA
NS
Natasha S's update05 Jun 2023, 13:00
Reviewer Update
So once again here we are.!! I get called promised to fix the problem over charged get my statement. And well the one number is fixed. I don't get my money back or credit where I was over charged. And notice now I am over charged on a different number can a person actually win.