THE WORST NETWORK AND SERVICE PROVIDER!!!

Please believe me when I say that my experience with CELLC has been the worst. I have had so many issues with this company ever since I took out my WIFI Contract.

Two years ago I blindly took out a WIFI contract with them based on the adverti*****t on their website. The deal was about R 500 bucks for 100 gigs.

A few months later I saw a debit on my account for R 1000 plus from this company. You can imagine how angry I was. So I called them to log a case and the feedback was that "On a call the agent explained to me that I would need to call back to set a limit on my WIFI". Can you believe this, even if they said it on a call. I did not understand that it was to set the limit of WIFI usage.

Like why would I need a limit if I chose a 100 gig contract? This makes absolutely no sense. But anyway I left it because I saw that they were now taking out the fine print and all those hidden stuff they don't tell you about in a way that you understand what anything means.

They were so WONDERFUL to show me that they sent SMS's to the WIFI number as communication that I was exceeding my normal usage. BUT GUESS WHAT, THE SIM IS INSTALLED IN THE WIFI ROUTER, HOW WILL I GET THOSE SMS's???

I have told them numerous times that my main number a different number and till date they send SMS's to a sim card that is installed in a WIFI router, Like I expect them to know this?????

SO now two years later I wanted to cancel this contact as I no longer can wait and what a hassle it has been... again.

My first call to 084143 (The cancellations department) I got through to Mamoane. I was advised that I need to pay R 147.00. She advised to call back after 24 hours after I made the payment. She also confirmed that she will send an sms with the account number to pay however a few hours lapsed and I decided to call again back.

When called back, I got through to Lesego. Lesego advised that it would now cost R 212.37 to cancel. but if I wait some time and pay on the 9th April, I can pay R 141.58 and call back after 48 working hours later. on the 13 April to confirm if my payment reflects. then I would need to give notice of 30 days as well. (IMAGINE THIS).

I called back on the 14th April which I would take to be 48 working hours later and I spoke to Lerato. I explained that the account that they gave me does not show on the Internet banking app and I paid it to the main account. She provided me with reference number *** for my case as I was again not happy with what they have done. They provide you with an CELLC ST account which does not exist and then when you pay the available main account, they still do their own thing.

She then advised that it was allocated to my monthly bill and not used as a cancellation fee. I feel before allocating the payment then should've checked on their system why I was making a payment in the first place. Do they not make history notes so that they can understand the relationship between them and the customer????

On the 19th I called again to follow up on my case, after Lerato promised that they would call me in 48hours, again I had to call them to find out what was happening. I got through to Enrico who again promised that someone would call me back before the end of business however, no one has called me back.

My question is, Is it worth it CELLC , since you will benefit one and two more monthly payments from me, Is this your game, To stall customers who want to move to another network because of your stinky network and services. Is this how you want customers to go around and complain because I will do it. I will go on social media and also speak to my colleagues family and friends and make them aware of your money making scheme and tactics. Really you have been the worst company to deal with.

Why can you not just cancel this contract and give me my last third days since you cannot even let that go.

REALLY YOU NEED A WAKE UP CALL! THESE TACTICS ARE OLD FASHIONED AND EXTREMELY UNNECESSARY!