The worst insurance cover. Everr...part 2

So after struggling to get my.insurance claim through with Csurance for 2 weeks, I was contacted by a representative of Cell C. He promised me that he will solve the matter. I was eventually called by Csurance and was told to pay my.excess. I was also told that I would recieve a phone call from csurance telling me when I can collect my new handset. Its been almost a week since I paid my excess and there is no word from Csurance. I have even emailed proof of payment. Today I call the call centre and still, a person has to wait an hour to speak to an agent. This is beyond ridiculous. I have never ever had to struggle with an insurance claim, the way im struggling right now. Cell C, your insurance division is an absolute shame.