The worst insurance cover. Ever.

Hello Peter. So I lodged a claim for my ****** phone on friday 19th January 2018. I was told to wait 24'hours to follow up on my claim. When I called csurance last week Monday, the 26th, I was told to call again after another 24hours to follow up. When I called again I was told that my claim was never processed in the beginning because there was apparently a fault in the system. I was then told that csurance would call me back to tell me what my excess would be....im still waiting. The problem now is that the call centre makes a person wait more than an hour to speak to an agent. I.have never ever experienced such pathetic service from an insurance company. Cell c must close down csurance. It clearly isnt working out.