LM
Lorraine M

1 reviews | Active since Apr 2015

28 Oct 2019, 10:12

THE WORST EVER!!!!!!!!!!!!!

Seems like the only way to get help at CELLC is complaining.

I have been waiting for a paid up letter for over 2 Freaking months.

I call and i am placed on hold for 10 minutes.

Your service is trully disgusting.

after following up weeks later, i was told there is 0.63c Outstanding that will be written off, it will take 72 hours..... that was 3 weeks ago.. I spoke to someone by the name of Jarred Moses who promised me... useless like every other person there and he sounds like he would be anywhere else but where he is. someone in management who cares needs to listen to that call and listen to how your people speak to your clients.

I dont know what i was expecting from you guys, this is seriously disgusting service. THIS DAMN ACCOUNT IS AFFECTING MY CREDIT!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
Replies (3)
Cell C
Cell C's reply28 Oct 2019, 10:22
Official
Hi Lindiwe

You have come through to the correct platform for assistance. Apologies for the poor service.

One of our team members will contact you and assist.

^PN
LM
Lorraine M's update28 Oct 2019, 10:23
Reviewer Update
can you please contact me ASAP, i am registering to study and because of this stupid account, my deposit has gone up.
LM
Lorraine M's update30 Oct 2019, 10:26
Reviewer Update
Oh My Word

does it take 3 days for someone to make contact.

I WANT A PAID UP LETTER.

How difficult is this, like honestly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!