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LL
Lebohang L

1 reviews | Active since Aug 2020

14 Apr 2023, 11:42

the worst decision I ever took to be with cell c

Wow CellC, you never disappoint to disappoint. At this point I am defeated.

0
Replies (12)
Cell C
Cell C's reply14 Apr 2023, 11:49
Official
Dear Lebohang Letsheko 

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

Please provide us with a brief description of your query so that we can assist.

Regards,
^TM 
LL
Lebohang L's update14 Apr 2023, 12:20
Reviewer Update
I want you to call me
Cell C
Cell C's reply14 Apr 2023, 12:36
Official
Please provide us with a brief description of your query so that we can make contact and further assist.

Regards,
^TM 
LL
Lebohang L's update14 Apr 2023, 13:17
Reviewer Update
You suspended my line when I clearly explained that I will not pay because I am being over billed. What even worse I am miles away from home and my family is unable to contact me. You better call me and stop with this back and forth over this platform.

I'm not saying I'm not gonna pay cell c, I am saying revise that bill and bill me accordingly then we move on simple as that. Or should I just go to another ISP and start afresh because seriously I don't really need cell c when there are other ISP's.
Cell C
Cell C's reply14 Apr 2023, 13:40
Official
Noted. Our team will be in contact to assist. 

^MN
LL
Lebohang L's update17 Apr 2023, 12:42
Reviewer Update
3 days later still no contact. I think it is time I just let go of Cell c at the end of the day it is my money that I pay you guys it is not like you are rendering me a service for free
LL
Lebohang L's update17 Apr 2023, 18:39
Reviewer Update
Please stop acting stupid because I did state in one of my conversations that you suspended my line even my family can not reach me. You try to act smart by even sending an email to say you can't reach me when your damn company closed both my services.

You know very well the last time I was able to receive calls and smses was on the 10th of April.

I think it's time now I contact ICASA
Cell C
Cell C's reply17 Apr 2023, 18:45
Official
Please be advised that we need to speak to you telephonically to verify your details and assist further with your request. Kindly provide us with an alternative number we can reach you on for further assistance.

Regards,
^TM
LL
Lebohang L's update18 Apr 2023, 13:52
Reviewer Update
Unfortunately that is the only number I have so since cell c is not willing to reason with me I will just take my money to another ISP. Thanks for nothing.
Cell C
Cell C's reply18 Apr 2023, 16:23
Official
Do you possibly have a landline number that we can try?

Regards,
^TM 
LL
Lebohang L's update18 Apr 2023, 16:47
Reviewer Update
Stop wasting your time and mine. I am done with cell c. I will get myself a new sim card from another provider after work and change my numbers everywhere. Y'all can stay with your pathetic service.

I know that you pray that I stop responding so that you can close the query but do not worry its fine you can just stop responding to me I careless right now.
Cell C
Cell C's reply18 Apr 2023, 17:17
Official
Noted.

Regards,
^TM