BP
Berni P

1 reviews | Active since Feb 2024

14 Feb 2024, 16:19

The worst customer-service in SA

The consultants of Cell C refused to accept my new banking details a couple of years back when I first received my contract. I sent multiple proof of payments to each person I spoke with over the phone. I still have the file of back and forth e-mail correspondence with me. They would unblock my phone once I sent the POP and then a day or two later, they would block my phone again. No notice, nothing.

3 years later and they are now contacting me on my NEW phone and number for the monies I owe for 2 years. I have given up this fight with you Cell C but your karma remains. HOW the hell did they even do that? This is a downright **** Cell C, I hope the Lawyers sue your ass too.

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Replies (3)
BP
Berni P's update14 Feb 2024, 16:36
Reviewer Update
Also I forgot a very minor detail... my credit score is now F-d up, thanks Cell C.
Cell C
Cell C's reply14 Feb 2024, 16:43
Official
Dear Berni Parkes,

Thank you for contacting us.

We apologize for the inconvenience and frustration that this has caused you. We have escalated the matter to our team for further assistance, they will be in contact with you.

Regards
Cell C | MM 


Cell C
Cell C's reply14 Feb 2024, 19:27
Official
Dear Berni Parkes,

Our team attempted to get in touch with you, however, you could not be reached. 

Please provide an alternative number or a more convenient time that we can reach you. 

Regards
Cell C | MM