THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!!!!!!!!!

Reposting, becuase Cellc stopped responding to me - I have cancelled my contract and converted my number to prepaid. Upon cancellation I confirmed with numerous agents from the call centre and store that the last debit order would be on 01.07.2022 (which went off).

Two weeks after 01 Aug 22, I received a call from a company called MDB attorneys advsing that I have been handed over. Not sure that this is a phishing attempt to get my information, I called Cellc customer service only to be reminded of why I cancelled my service with you in the first place.

I have been passed around between prepaid to contract customer service around 12-15 times only to complete the DPA check and then to be told I cannot be helped - wasting hours of my time!

I was advised to call through to the legal / collections department (opt 4 on **********) about 5-6 times and the directory informs me that there is some technical difficulty - I should try calling back.

AFTER MONTHS NOBODY CAN GIVE ME ANY ANSWERS SO I HAVE DECIDED TO PAY THE ACCOUNT BUT NOW I CANNOT GET ANYONE TO HELP ME GET A PAID UP LETTER!!!!!!!!!! Its been two weeks since I sent the proof of payment to: ***, *** and *** - Needless to say that I have called in and none of the call centre agents want to help. I JUST WANT TO PUT THIS BEHIND ME!!!