THE WORST CUSTOMER SERVICE I HAVE EVER HAD IN MY ENTIRE LIFE

My issue with Cell C started at the end of July 2019. My bank account was debited then but funds in my account were not sufficient therefore the debit order did not go through. I made arragements with them to debit on the 15th of August for that installment, they did that and I was now up to date. To my amazement at the end of August begginning of September they double debited my account instead of 1 installment. I called them needless to say I went through many of thier agents in order to resolve this issue, I then reversed that double payment. Thereafter I was advised by one of thier agents that they will trace the payment made on the 15th of August and come back to me once it is allocated. Nothing happened instead I got text messages threating to suspend my account. I called them and was given case/refrence number *** they said they would look into this.

Instead of them doing that I get a call yesterday where I am told to provide proof of my bank statement showing the debit order that went off on the 15th of August, I was asked to email the proof of payment to this email address: *** I did that. Today I get another threatining text message saying my account will be suspened I then called them only to be told that the proof of payment was send to an incorrect address, the right address is ***. I have just send the proof to this email address. My question to Cell c is why am I being shanted from pillar to post like this? What happened to my payment debit from my account on the 15th of August 2019. I askerd them to send a recon from April 2019 up to Septemeber 2019 in order for me to find out why they double debited me end August beginning of Sep? They do not answer my questions instead they send me threatenning messages. I hate Cell C with a passion I cannot wait for my contracts to cvome to an end with them so that I can go to other service providers who know what they are doing. I WANT A RECON LIKE I REQUESTED THRE RECON SHOULD START FROM APRIL 2019 UP TO NOW.