DM
Dineo M
1 reviews | Active since Jun 2013
31 Jan 2022, 08:01
The worst customer service ever
I am annoyed to say the least regarding the obvious customer service from the network provider. No feedback regarding my issue, just irrelevant-repetitive and stagnant replies on Hello Peter; no progressive updates. I am asked regarding a reference I am not aware of and they refuse to give clarity on, when asked to do so. I honestly fail to understand what purpose the CellC's customer service team/department aims to serve as this is evidently useless.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
31 Jan 2022, 09:08HI Dineo Mashigoana
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Cell C's reply31 Jan 2022, 09:08
Official
HI Dineo Mashigoana
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting Cell C.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
DM
Dineo M's updateReviewer Update
03 Feb 2022, 15:26The number referring to the complaint is ***.
DM
Dineo M's update03 Feb 2022, 15:26
Reviewer Update
The number referring to the complaint is ***.
DM
Dineo M's updateReviewer Update
20 Jul 2022, 11:24 I again want to reference my previous complaint. I need documents from my yahoo account but have no access as I used my *** numbers for verification and my sisters email address;that is now obsolete. Kindly attend to my query with earnestness this time around, with proper investigations and corrective actions.l I need to access my email as soonest as possible.I have some proof still that I was using the numbers, though for other critical accounts, I was forced to get a new number from a different service provider than yourselves and also shifted to permanently use an email address generated from my UJ days. I hope you aware of the delays and amount of inconvenience your incompetence has caused, in that I still have to update my email with HelloPeter too. Please do contact me on *** or on my alternative email ***.
DM
Dineo M's update20 Jul 2022, 11:24
Reviewer Update
I again want to reference my previous complaint. I need documents from my yahoo account but have no access as I used my *** numbers for verification and my sisters email address;that is now obsolete. Kindly attend to my query with earnestness this time around, with proper investigations and corrective actions.l I need to access my email as soonest as possible.I have some proof still that I was using the numbers, though for other critical accounts, I was forced to get a new number from a different service provider than yourselves and also shifted to permanently use an email address generated from my UJ days. I hope you aware of the delays and amount of inconvenience your incompetence has caused, in that I still have to update my email with HelloPeter too. Please do contact me on *** or on my alternative email ***.