CC
Chris C

1 reviews | Active since May 2016

11 May 2016, 13:47

The worst customer service ever

<p>Did my Upgrade over the phone, received the wrong phone (After incorrect product information was given to me by the agent: Andrew Jantjies) , had it sent back, now apparently cannot upgrade for a week?! Trying to get hold of anyone that can provide some sort of assistance a complete nighgtmare with Cell C call centres and endless options and transfers! Think the best course of action to cancel this contract as well as another contract i have with CellC and move to a better service provider</p>

0
Replies (3)
Cell C
Cell C's reply11 May 2016, 14:09
Official

You have come through to the correct platform for assistance and a solution will be provided. Apologies for the inconvenience caused. Do exepct communication.

Regards

Cell C | PN

CC
Chris C's update16 May 2016, 13:13
Reviewer Update
No Assistance provided, no call back nothing. After spending over 100 on the phone with Cell C last week, the issue is still not resolved. Apparently have to wait another 72 Hours! This after I have been waiting almost 2 weeks now. I am going to cancel my contract, and make sure I tell my story and really bad experience to any one I come across considering moving to Cell C, so they can make an informed choice before taking up any contract with Cell C
CC
Chris C's update16 May 2016, 13:43
Reviewer Update
Oh and yes my number to contact me on is ***