THE WORST CUSTOMER SERVICE AGENTS AND COMPANY

The worst mistake of my life was agreeing to take out a data sim card with cell c. I only recently took it out and haven't even used it. I received the sim on the 12th of August and received a debit order mandate for almost triple the out I agreed to with the sales agent. When I called cell c to query this I got zero help from anyone . I have dealt with over 20 different sales consultants in just only 5 calls to them as they kept transferring me to various departments with no help. After this I decided that I would rather cancel because if I can't even get through to someone in the first fee days that can help me how am I supposed to go 2 years with this provider?

I was then told I cannot cancel ( even though I was given false information and the sales agent said i have 5 working days) , I then requested a call recording of the sales agent and I and then was told no I can cancel. They gave me a case number which was to take 72 hours to resolve. And here I am a week and a half later waiting for someone to get back to me with VALID information.

I decided to call again today , spoke to 4 different agents. 2 of which were no help (shocker) 1 who had no idea what she was speaking about. And the last one who told me the reason it's taking so long is because the 1st agent I spoke to put incorrect information on my case. She then told me I am actually not allowed to cancel, after being told I can cancel and that it would be done in 72 hours. She further told me there's no information that she can give me about how long my case will take and I should email rather ( I already sent multiple mails with no response besides asking for my ID number to continue)

CELL C AND ITS AGENTS ARE THE WORST !!! I WOULD NOT RECCOMEND EVEN TO MY WORST ENEMY.