The worst customer experience

On the 31st December, I had called cell c to increase call limit despite not setting one.<br> This was done with ease for obvious reasons, however, had the agent been more customer driven and obsessed I would have been fine but she was not.<br> The young lady that had taken my call kept speaking over me with the worst of attitudes. I requested to speak to a supervisor, who to my surprise was no better. Placed me in mute for no reason and responded to only what she felt she needed to. Absolutely appalling!!<br> I then requested that a manager(cause that's different to a supervisor) call me on Monday, 4th Jan. All of Monday (business hours) had passed & I had not received my call (shocking).<br> I then called cell c to find out what happened to my call back only to be told that the supervisor I had previously spoken to had not left notes.<br> Now , where does the PATHETIC customer service end?<br> How many more failed training sessions is it going to take for you to realise whatever you doing is not working??<br> Pull your act together Cell C, one cannot simply deal with BAD service & PATHETIC customer service!!<br> Something has to give!!!