1 reviews | Active since Apr 2016

23 Apr 2016, 06:55

The worst client service on the planet!

I, like a fool went for the attractive add for a wifi rooter and 20gigs of data a month for R99. Delivery went fine but problems started the 9th of april when all of a sudden I could not connect to the internet because my data has been depleted after updating my phone during the night! To my amazement when I phoned in that im on a 1 gig contract!!! The following week was a nightmare of note but eventually they agreed to send me a new sim card that would clear up the issue. I received the sim on wednesday the 20th of april. After waiting till thursday the 21st to switch it on as i was told i found that it still doesnt work! So I started the calling process from the start, eventually i got through to someone that helped me by sending a email and copied me in, whereby Matshidiso the person who sold me the product from the start called me and said it will be resolved by friday morning the 22nd. When it did not fix the problem I sent another email stating that I would give a bad review on Hello Peter if it was not resolved by mid day. Matshidiso phoned back to say they are working on it and it will be fixed and I would be kept up to date with what was happening and she would phone me back by 17:00. It never happened!!! Phoning again this morning the 23rd I'm told to phone on monday to ACTIVATE the sim card! Thats is where I lost it! As a close I would like to thank Cell C for ****ING up my week and weekend!!!

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Replies (1)
Cell C
Cell C's reply04 May 2016, 08:33
Official

We apologise for the manner in which this mateer was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN