lJ
liezel J
1 reviews | Active since Mar 2013
24 Mar 2026, 09:03
The worst
You have given me no other choice but to escalate this further, I have numerous reference numbers and my issue just seems to go from bad to worse. My payments are due tomorrow and there are still no credits app**** to my account. I am escalating this to ICASA
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
25 Mar 2026, 14:23We understand your concern regarding the debit order that went off this morning. Please note that although the credits have already been submitted for processing, they may take up to 7 working days to reflect on your account. Unfortunately, this means the billing system may still process the debit before the credit becomes visible on your account.
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
Cell C's reply25 Mar 2026, 14:23
Official
We understand your concern regarding the debit order that went off this morning. Please note that although the credits have already been submitted for processing, they may take up to 7 working days to reflect on your account. Unfortunately, this means the billing system may still process the debit before the credit becomes visible on your account.
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
Once the credits reflect, your account will automatically be adjusted accordingly.
Regarding your request for compensation, we have noted this and will escalate it to the relevant team for assessment. We will keep you updated on the outcome as soon as feedback is received.
Kind regards,
Cell C | TM
lJ
liezel J's updateReviewer Update
25 Mar 2026, 14:58The debit should have been correct if this was escalated when I reached out. Cell c had from the date the invoice was issued to resolve this so basically 2 weeks and nothing happened until I mentioned ICASA and the ncc. I wonder how long the compensation request is going to take? Another 50 months
lJ
liezel J's update25 Mar 2026, 14:58
Reviewer Update
The debit should have been correct if this was escalated when I reached out. Cell c had from the date the invoice was issued to resolve this so basically 2 weeks and nothing happened until I mentioned ICASA and the ncc. I wonder how long the compensation request is going to take? Another 50 months
Cell C's replyOfficial
25 Mar 2026, 15:44Please rest assured that your concern has been escalated and the billing adjustments are already in progress. The credits submitted will reflect within the standard processing timeframe, after which your account will be updated automatically.
We appreciate your patience, and we remain committed to resolving this matter fully and keeping you updated throughout the process.
Kind regards,
Cell C | TM
We appreciate your patience, and we remain committed to resolving this matter fully and keeping you updated throughout the process.
Kind regards,
Cell C | TM
Cell C's reply25 Mar 2026, 15:44
Official
Please rest assured that your concern has been escalated and the billing adjustments are already in progress. The credits submitted will reflect within the standard processing timeframe, after which your account will be updated automatically.
We appreciate your patience, and we remain committed to resolving this matter fully and keeping you updated throughout the process.
Kind regards,
Cell C | TM
We appreciate your patience, and we remain committed to resolving this matter fully and keeping you updated throughout the process.
Kind regards,
Cell C | TM