The worst aftersales service ever!!!!

<p>I am using this opportunity to express this feeling of disdain towards Cell C. I can't believe that they would treat their customers so.</p> <p> </p> <p>I took out a contract with Cell C direct after receiving a call from their marketing and sales department on the 19th of September. I was in awe by the turnaround time it took to get the devices to me (it took one day).</p> <p> </p> <p>However when I inspected the device I found that it was faulty and I phoned the tecnical services side of Cell C, only to be advised that the device would need to be returned because it is faulty. I logged a call and successfully received a reference number (CCD49617) that was logged on the 22nd of September. The agent advised that they will ask a courier to come and collect the device from me to be inspected.</p> <p> </p> <p>I am unfortunately still waiting for the courier. I phoned basically almost every second/third day to follow up. I spoke to Lorraine, Siyanda, Thembi, Leverd and Brian who all said that they have arranged with the courier-but the courier just don't pitch!!! None of these agents followed up to find out if the device has been collected. No wonder Cell C has such a bad service rating on Hello Peter. To think that you YOUR SLOGAN states that "The power is in your hands" but clearly you guys hold the power in your hands by expecting customers to pay for a service but you are not even commiting anyway. According to your vision, mission and strategy, service excellence is one of your critical succes factors and you are failing miserably at it. Really you have the worst aftersales ever, It's something that you need to work on. I won't refer you to any of my friends or family-paying for your services at a low cost on contract is not worth the aftersales services you provide, meaning what you actually cost me exceeds the benefit.</p>