The wonderful Competent Staff of Cell C 'NOT'

Well they are at it again, as per below, I assumed this problem was sorted out, but NOOOOOOO, This is Cell C , with the most *********** bunch of staff EVER. Today I find out, not just that they haven't sorted out my previous complaint, but now doubled the amount outstanding, Every week so far they have been cutting my lines, but not my main line, Their Excuse, this is automatically done by the computer until accounts have updated my account. Today had to explain the whole story again, go through the list of people, for over an hour, that just um and ah, eish we dont know, Argue with me why I don't pay my accounts., Ask for a Manager, well, have the same discussion that i had 2 months ago, Apparently, this is where it gets good, nothing on my history about this problem being sorted out, What the hell, Please explain who this guardian angel is " Mr Skhumbuzo Ndhlovu", Because, according to the manager, he does not show on my records (History), no one knows Him, He is not part of Cell C . Well amazing, this nameless person, that nobody knows, contacted me, Broke into Cell C high Security Server, just to sort out my cut lines as below, and committed to getting this problem sorted out., BOY AM I LUCKY, But getting back to point, Cell C , PLEASE EXPLAIN WHERE THE 700 + MINUTES, AND 700 SMS ON MY ACCOUNT, and that is just one line, I have five GOES THAT ARE NOT USED, OH YES YOU RESELL THEM, THE CONSUMER GOES BUST EITHER WAY NE! I FOR ONE WILL NOT FOLD FOR YOUR ************ TACTICS, AND BACKYARD AND UNDERHANDED THEFT TACTICS ANYMORE, Roy M

2 reviews | Active since Oct 2016

Undecided customer 28 May 2020, 13:20 CELL C - How can we NOT be of service for you today. **** poor help from Cell C. I was Retrenched February, I then contacted Cell C that they must not debit my account anymore as there are no funds, but I will ensure payment is done via EFT every month, It was stated that I must send a mail as well, to which I rep**** once all my paperwork has arrived, will do, For whatever reason, being quite a while back this was not done, needless to say, payment was done on the 27th of Feb. then 31 March and again 30 April, no problems, Last week Friday the 23rd of May they decide to lock my lines a few minutes to 17H00, due to a Debit order fee of R71.00 that was not processed. (My monthly fee is over the R2000) Well a week later phoning left, right and center, getting new call ticket numbers, just to hear that there is nothing they can do about it, my lines will not be opened until the R71 is paid. This is a bullying tactic as for all they years I have supported Cell C , for all the monies I have spent, For the double payment that was deducted, and was told they will credit the following month, This is very one sided.And don't even bother asking for a Manager, What a Joke, Well my final point is that CELL C would rather lose a R2000 + customer for a R71 Debit order fee, even though they wee made aware of the fact, so why bother having a support line, Talk about kicking a dog when he's down. Well Cell C, I will NOT pay that R71 due to principle, You as a corporate company could not even have the decency of letting me know that there was a problem, so that we can sort it out, Not even to mention that through Covid 19, payments were still arranged, The attitude of your help desk that can't think out of the box, I leave the ball in your court, I am willing to pay my monthly fees, If this problem can be sorted out, If not, well I think I have stated my case enough

Report review Business reply Cell C's reply: 28 May 2020, 15:24

Good day Roy

Thank you for contacting Cell C.

We regret to hear about the experience that you had.

Our team will be in touch to assist.

^MP

Roy M: 29 May 2020, 14:08

Thank you to Mr Skhumbuzo Ndhlovu, Wow actually someone Competent and a pleasurable person to talk to, After a 8 Min discussion, problem sorted out! Caring and understanding the situation,, Cell C this is the standard that should be for all Your personnel, Thank you once again,and I will keep to my commitments.