The Unthinkable and the Lies of the power not in your hands

it all started with reference ********** 214( change of banking details) . Cell C never advice me to have two or three profiles as I know to have one profile with them which has 3 contracts. Cell C then decided not to change my banking details as requested by myself for one of the contracts which made it go to arrears making their problem my problem therefore I disputed to repay the R150 but no because the power is not in my hands cell c decided to take R902 on the 20-11-2017 from my account after I spoke to one of their team leaders that I will be making a manual payment of R753 on the 20-11-2017 which I did even when the case ********** 214 is still not resolved but pending or missing somewhere.

I was disgusted when they sent their collection department while I have a pending case with them regarding the problem that they created again making their problem my problem. I spoke to about +-6 team leaders which promised to take responsibility of the matter and take it forward to management but they don't deliver to the promises they make instead they tell me of the joburg office and Durban office like I know how many offices Cell c has. All I know is Cell c and the fact that they are ripping me off with no explanation and decent feedback on the problems they created.

I understand that Cell C doesn't respect me and they don't care of my business but may they please bring back my R902.00 as I keep to my promise paying them their R753.00 as they are inconveniencing me to the core and I cannot handle the fact that their contact centre is useless as am still waiting on the matter to be resolved since they said it takes 48 hours but its a month waiting.

last call made to the contact centre was yesterday 20th November 2017 at 19:10 but being CELL C they promised to make a call back at 22:00 but as I still wait for the call even now. I've had it with CELL C if only other networks had a buyout I would have left a long time ago as CELL C is not good for my wellbeing.

i will keep on calling them till they bring back my R902. I want my money.