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1 reviews | Active since Feb 2017

08 Feb 2019, 08:44

The terrible service continues

On 3 Dec 2018 I cancelled my contract due to continued bad service received from cellC after 16 years of being with them.

In order to do this I had to pay all outstanding and future monies to cellC. This amount was R975

I made the payment on 5 Dec 2018

On 13 Dec 2018 my change to prepaid was complete and I had to purchase airtime and data.

Since 5 February my services have been suspended. Funny how I thought a prepaid would cause me less hassle....

On 6 Feb 2019 a cellC customer service agent confirmed that this was not due to anything I have done but rather the fact that the payment of R975 in Dec was never allocated to my account.

She said it would take maximum 48 hours for services to be reconnected.

The 48 hours has past and still my services are suspended.

The person I spoke to at cellC this morning insist that my account is in arrears for Dec and Jan and that is the reason for suspention. The more I try to explain that I had to pay all outstanding fees in order to move to prepaid the more he insist that I am in arrears. He also refused to put me through to his manager.

CellC cannot give me FINAL payment amount (confirmed in store and telephonically), cancel my contract, move me to prepaid and then invoice me again. What for??? I had no benefits in Dec or Jan

In the meantime I am losing business due to the fact that I cannot make calls, use my email or whatsApp....

0
Replies (6)
Cell C
Cell C's reply08 Feb 2019, 09:08
Official
Good morning Maritza

Thank you for posting to us.  We would appreciate the opportunity to assist you.  Kindly provide us with an alternative contact number for yourself.

Regards
Cell C | DA
's update08 Feb 2019, 09:27
Reviewer Update
With a suspended line incoming calls are still allowed. You have my number...I do not have another. I have already wasted 2 hours of my day on calls to CellC. You have all the information as well as the recordings and here are the reference numbers: 6 Feb 2019: We have received your query and will attend to it shortly. Your reference no is: ********** 117. An SMS will be sent to you when your query has been resolved. Cell C 8 Feb 2019: We have received your query and will attend to it shortly. Your reference no is: ********** 237. An SMS will be sent to you when your query has been resolved. Cell C Please review everything and note that my contract was due for upgrade. There was jo downgrade fees so the R975 in retrospect is 2 months payment. If you go on what the last agent told me today. I am not paying any further monies on that contract. After receiving the Final amount of R975 I ask the person at cellc if this is the final final amount. I want to settle everything and not pay cellC anything again. 2 people (in store and over phone) confir.ed that this would be my FINAL payment. Thereafter I would only have to buy airtime and data. Also seeing as though I now realise that I have paid for the whole Dec....I would like to be refunded some of the monies. My contract services were cancelled on 13 Dec 2018. I have the message to prove it as well as proof of purchase of data, sms and airtime
Cell C
Cell C's reply08 Feb 2019, 10:51
Official
Our team will be in touch to ensure the matter is resolved.

Regards
Cell C | DA
Cell C
Cell C's reply08 Feb 2019, 14:04
Official
Thabisile is attending to your query.  Feedback will be provided as soon as possible.

Regards
Cell C | DA
's update10 Feb 2019, 17:20
Reviewer Update
A week later and still my prepaid service is suspended. Can you please open the prepaid service until this is resolved. My business relies on me being able to make calls
Cell C
Cell C's reply11 Feb 2019, 13:08
Official
Thabisile has been in contact with you to assist with this matter. She advised that she will investigate this matter and revert back with feedback.
 
Regards
Cell C | PN