1 reviews | Active since Sept 2019
The struggle is real
After my last one star review, I was called and my account was unblocked for the weekend to do my work, and my account is still not sorted, payments are still not allocated, and my account is blocked again, I called in and spoke to, lucky said he could not assist in unlocking my account he did not seem like he was willing to assist with his snotty attitude and was referred to another person, who was able to unlock my account her name was Mbali how can you treat client like this after faithful payments after so many years and being treated like this I am so tired of fighting to keep my phone on and working so I can do my work it's been like this for a month now I also sent a WhatsApp to waterfall mall branch asking if they succeeded but I think I will know everyones name at Cell C when this problem will be resolved, it at all.
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you have experienced.
Please note that your payment allocation request has been submitted, and we are currently awaiting confirmation from the relevant team. Feedback will be provided as soon as the payment has been allocated accordingly.
We would also like to confirm that your lines are currently active. Our team will continue to monitor the account to ensure stability while the allocation process is being finalised.
We regret the experience you had with regard to the service received and appreciate your patience throughout this matter. Rest assured, your concerns have been escalated, and we are committed to resolving this as swiftly as possible.
Kind regards,
Cell C | TM
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you have experienced.
Please note that your payment allocation request has been submitted, and we are currently awaiting confirmation from the relevant team. Feedback will be provided as soon as the payment has been allocated accordingly.
We would also like to confirm that your lines are currently active. Our team will continue to monitor the account to ensure stability while the allocation process is being finalised.
We regret the experience you had with regard to the service received and appreciate your patience throughout this matter. Rest assured, your concerns have been escalated, and we are committed to resolving this as swiftly as possible.
Kind regards,
Cell C | TM