THE SMALL PRINT TO UPGRADES

I had been receiving notifications from Cell C that I was due for an upgrade, so off I went to the branch at Eastgate. Selected another phone & established which contract would best suit my needs. Then I discovered that on top of the new contract I would have to pay a portion of the existing contract for another two months. I decided to wait the two months and then upgrade. I must add that the staff at Eastgate Cell C were fabulous! A few days later I was at work and received a call from a marketing company in Cape Town who advised that they could help me. I told the lady that had called what I had discovered about having to pay the existing contract for another two months and she assured me this would not be the case. Well after 25 minutes on the phone we established that this indeed would be the case! During this time I explained to her that WHEN I upgrade I would like to change to a top-up contract. She then (in her wisdom) migrated my number immediately. This was on the 5th May and I lost over 2.5 gigs data, airtime, sms etc. I phone Cell C daily to be told it would be escalated. Nobody has called me & I still have not had my contract re-instated.