JO
Jonanda O
1 reviews | Active since Mar 2012
10 Sept 2026, 13:12
The service was poor
The service was poor. They took a very long time to respond to my complaint. When they finally contacted me the consultant indicated that she could not call me because she was sick. That is beyond pathetic. Not satisfied at all.
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Replies (1)
Cell C's replyOfficial
10 Sept 2026, 13:22Dear Jonanda,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the frustration and disappointment caused by your experience. We acknowledge your concerns regarding the time taken to respond to your complaint and understand how this may have left you feeling that your concerns were not given the attention they deserved. We also regret that the interaction with our consultant did not meet your expectations.
Following a review of the call recordings and your concerns, we contacted you directly to discuss the matter. During this discussion, we confirmed the 30-day cancellation period and clarified that, although the cancellation process had been explained, the final payment had not been clearly communicated to you initially.
We subsequently confirmed that the contract has been cancelled and that the August payment was the final payment applicable to this contract. We are pleased that this was clarified with you and that you confirmed your understanding of the outcome.
We are sorry that your overall experience did not meet the standard of service we strive to provide. Your feedback regarding the delays and communication has been noted and will be used to identify areas where we can improve our customer service.
Case status: Closed
Kind regards,
Cell C | GN
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the frustration and disappointment caused by your experience. We acknowledge your concerns regarding the time taken to respond to your complaint and understand how this may have left you feeling that your concerns were not given the attention they deserved. We also regret that the interaction with our consultant did not meet your expectations.
Following a review of the call recordings and your concerns, we contacted you directly to discuss the matter. During this discussion, we confirmed the 30-day cancellation period and clarified that, although the cancellation process had been explained, the final payment had not been clearly communicated to you initially.
We subsequently confirmed that the contract has been cancelled and that the August payment was the final payment applicable to this contract. We are pleased that this was clarified with you and that you confirmed your understanding of the outcome.
We are sorry that your overall experience did not meet the standard of service we strive to provide. Your feedback regarding the delays and communication has been noted and will be used to identify areas where we can improve our customer service.
Case status: Closed
Kind regards,
Cell C | GN
Cell C's reply10 Sept 2026, 13:22
Official
Dear Jonanda,
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the frustration and disappointment caused by your experience. We acknowledge your concerns regarding the time taken to respond to your complaint and understand how this may have left you feeling that your concerns were not given the attention they deserved. We also regret that the interaction with our consultant did not meet your expectations.
Following a review of the call recordings and your concerns, we contacted you directly to discuss the matter. During this discussion, we confirmed the 30-day cancellation period and clarified that, although the cancellation process had been explained, the final payment had not been clearly communicated to you initially.
We subsequently confirmed that the contract has been cancelled and that the August payment was the final payment applicable to this contract. We are pleased that this was clarified with you and that you confirmed your understanding of the outcome.
We are sorry that your overall experience did not meet the standard of service we strive to provide. Your feedback regarding the delays and communication has been noted and will be used to identify areas where we can improve our customer service.
Case status: Closed
Kind regards,
Cell C | GN
Thank you for taking the time to share your feedback with us.
We sincerely apologise for the frustration and disappointment caused by your experience. We acknowledge your concerns regarding the time taken to respond to your complaint and understand how this may have left you feeling that your concerns were not given the attention they deserved. We also regret that the interaction with our consultant did not meet your expectations.
Following a review of the call recordings and your concerns, we contacted you directly to discuss the matter. During this discussion, we confirmed the 30-day cancellation period and clarified that, although the cancellation process had been explained, the final payment had not been clearly communicated to you initially.
We subsequently confirmed that the contract has been cancelled and that the August payment was the final payment applicable to this contract. We are pleased that this was clarified with you and that you confirmed your understanding of the outcome.
We are sorry that your overall experience did not meet the standard of service we strive to provide. Your feedback regarding the delays and communication has been noted and will be used to identify areas where we can improve our customer service.
Case status: Closed
Kind regards,
Cell C | GN